Refund Policy

Purchases and Refunds

StreamSolid Free

Nothing is charged on the free plan. Without an account you can download the standard size of any model. A free account adds 10 Custom Builds, which create exact sizes on any models, which stay on your account for as long as we offer that model. Because no payment is involved, there is nothing to refund.

Per-Model Unlock

A per-model Unlock is a one-time purchase that unlocks all of a single model's sizes, including unlimited Custom Size generation on that model where Custom Size is available (see our Terms of Service for what "unlimited" means). It delivers a digital file (STL) immediately, so it is non-refundable once delivered, except where required by law. If something is wrong with what you received, email us at support@streamsolid.com within 14 days and we will make it right (see Quality Issues below).

Pro Subscription

Pro is a subscription with unlimited sizes on every model, a commercial license, unlimited Custom Size generation, and Pro-marked suggestions at the top of the roadmap. Pro auto-renews on the billing cycle you selected until you cancel. You can cancel anytime and keep access through the end of your current billing period; we do not provide partial refunds for unused time within a billing period, except where required by law. If you have not downloaded any Pro-only content, you may request a refund within 14 days of a charge by emailing support@streamsolid.com.

How to Request a Refund

1. Email us at support@streamsolid.com
2. Include your account email address
3. Describe the purchase and the issue
4. We aim to process eligible refunds within 3 to 5 business days

Refunds are issued to your original payment method via Stripe.

Digital Files

Free Standard Downloads

The standard size of every published model is a free STL download. Free downloads involve no payment, so there is nothing to refund.

Quality Issues

If you encounter technical issues with a model file:

• Corrupted or unreadable files - we'll provide a replacement
• Files that don't match the description - we'll investigate and fix the issue
• Print failures due to design flaws - report the issue and we'll work to improve the model

Note: We cannot guarantee that every model will print successfully on every printer. Print success depends on many factors including printer calibration, material choice, slicer settings, etc.

Chargebacks

Please contact us before filing a chargeback. Chargebacks harm small businesses and may result in:

• Immediate suspension of your account
• Loss of access to downloaded files
• Permanent ban from the service

We're committed to resolving issues fairly. Contact us at support@streamsolid.com and we'll work with you to find a solution.

Processing Time

• Refund requests: Processed within 3-5 business days
• Funds back to your account: 5-10 business days depending on your bank/card issuer
• Refund confirmation: We'll email you when the refund is processed

Exceptions

We reserve the right to deny refunds in cases of:

• Violation of our Terms of Service
• Fraudulent activity or abuse of the refund policy
• Excessive downloading suggesting bulk scraping
• Chargebacks filed without first contacting us

Contact Us

If you have questions about our refund policy or need to request a refund:

Email: support@streamsolid.com
Subject: "Refund Request - [Your Account Email]"

We typically respond within one business day.

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This refund policy is part of our Terms of Service. By using StreamSolid, you agree to this policy.