Refund Policy - StreamSolid

Purchases and Refunds

StreamSolid Free

Nothing is charged on the free plan. Without an account you can download the standard size of any model. A free account adds 10 Custom Builds, which create exact sizes on any models, which stay on your account for as long as we offer that model. Because no payment is involved, there is nothing to refund.

Per-Model Unlock

A per-model Unlock is a one-time purchase that unlocks all of a single model's sizes, including unlimited Custom Size generation on that model where Custom Size is available (see our Terms of Service for what "unlimited" means). It delivers a digital file (STL) immediately, so it is non-refundable once delivered, except where required by law. If something is wrong with what you received, email us at support@streamsolid.com within 14 days and we will make it right (see Quality Issues below).

Pro Subscription

Pro is a subscription with unlimited sizes on every model, a commercial license, unlimited Custom Size generation, and Pro-marked suggestions at the top of the roadmap. Pro auto-renews on the billing cycle you selected until you cancel. You can cancel anytime and keep access through the end of your current billing period; we do not provide partial refunds for unused time within a billing period, except where required by law. If you have not downloaded any Pro-only content, you may request a refund within 14 days of a charge by emailing support@streamsolid.com.

How to Request a Refund

Email us at support@streamsolid.com
Include your order number and the email used at checkout
Describe the purchase and the issue
We aim to process eligible refunds within 3 to 5 business days

Refunds are issued to your original payment method via Stripe.

Printed Orders

Shipping and Delivery

Printed parts are made to order by a professional print farm in the USA and ship to US addresses. Orders typically ship within 3 to 5 business days after payment. Carrier transit time is additional. These are estimates, and delivery dates are not guaranteed. We email tracking when your order ships. The checkout total includes the shipping charge shown before payment.

Damaged, Incorrect, or Missing Orders

Contact support@streamsolid.com with your order number and the email used at checkout. For damage or an incorrect part, include photos of the part and packaging and describe what differs from your order. For a missing delivery, include the tracking information if available. You can get help with a guest order without creating an account.

We will investigate with the print provider or carrier and arrange a replacement or refund for a confirmed damaged, incorrect, or lost order. Keep the part and packaging until we respond, and contact us before returning anything. We typically respond within one business day.

Changes and Cancellations

Check the selected dimensions, material, and shipping address before paying. If you need a change or cancellation, contact us as soon as possible. Production can begin shortly after payment, so a change or cancellation may no longer be possible. We will check the order status and confirm the available options.

Digital Files

Free Standard Downloads

The standard size of every published model is a free STL download. Free downloads involve no payment, so there is nothing to refund.

Quality Issues

If you encounter technical issues with a model file:

Corrupted or unreadable files - we'll provide a replacement
Files that don't match the description - we'll investigate and fix the issue
Print failures due to design flaws - report the issue and we'll work to improve the model

Note: We cannot guarantee that every model will print successfully on every printer. Print success depends on many factors including printer calibration, material choice, slicer settings, etc.

Chargebacks

Please contact us before filing a chargeback. Chargebacks harm small businesses and may result in:

Immediate suspension of your account
Loss of access to downloaded files
Permanent ban from the service

We're committed to resolving issues fairly. Contact us at support@streamsolid.com and we'll work with you to find a solution.

Processing Time

Refund requests: Processed within 3-5 business days
Funds back to your account: 5-10 business days depending on your bank/card issuer
Refund confirmation: We'll email you when the refund is processed

Exceptions

We reserve the right to deny refunds in cases of:

Violation of our Terms of Service
Fraudulent activity or abuse of the refund policy
Excessive downloading suggesting bulk scraping
Chargebacks filed without first contacting us

Contact Us

If you have questions about our refund policy or need to request a refund:

Email: support@streamsolid.com
Subject: "Refund Request - [Your Account Email]"

We typically respond within one business day.

This refund policy is part of our Terms of Service. By using StreamSolid, you agree to this policy.